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Microsoft support and recovery assistant for outlook 2016 free download
To view this log file and the recovery actions performed during a scenario, please follow these steps. On the last screen of the scenario, check Open the log file folder after clicking Submit , complete the survey, and then select Submit. In the pop-up window, open the most recently created log file.
Search the log file for “Recovery,”. Repeat the search for “Recovery,” until you reach the end of the log file. The following troubleshooting scenarios in the app can be run without a Microsoft account, or the work or school account you use with Office:. If you’re an administrator and want to install and start the Support and Recovery Assistant from a shared location on a network instead of the default internet location don’t use the download link in this article.
Instead, follow the steps in this article on docs. We now have the capability to run Support and Recovery Assistant scenarios using a command-line.
For more information, read this article on docs. We’re sorry, but we don’t have a version of the Support and Recovery Assistant that can be installed on a Mac. However, the Outlook for Mac scenario in the app can troubleshoot some issues that occur on your Mac even though the app is installed on a Windows PC.
You’ll need an internet connection to download, install, and use the Support and Recovery Assistant. Select Remove the application from this computer , and then click OK. When you reach the end of a scenario in the app you’re shown a screen where you’re asked if we fixed your problem. Select any of the top three options to have the remaining questions in the screen displayed.
You can enter your feedback into the box at the bottom of the screen. When you run the Support and Recovery Assistant to identify or diagnose a particular issue, the tool records anonymous information Telemetry about the actions and analysis that are performed by the tool when a scenario is run.
Microsoft uses the telemetry data to improve customer experiences and to monitor the health of the application. The amount of telemetry data collected differs with different scenarios. A copy of the telemetry information is saved in a local log file created by the Support and Recovery Assistant.
To view the log file, follow these steps:. Telemetry data is collected and uploaded to the uploadlogs folder in the Local Disk C:. To access this folder, use one of the following methods:. To view the information about a log file, double-click and open the file. The log files include comprehensive information such as SessionID, TimeStamp, and Office applications on the affected system. The collected information is completely anonymous, and it does not trace back to you in any form.
The following is the definition of some fields that are collected as part of the telemetry data:. It may be used to identify usage trends of the Office application while keeping the data anonymous. When you run a scenario in the Support and Recovery Assistant, some log files may be created and you will be given an opportunity to send these files to Microsoft.
The only time you would want to send log files from the Support and Recovery Assistant to Microsoft is when you are working with Microsoft Support and the log files need to be reviewed. The following image is an example screen where log files are collected during a scenario and there are options to view the log files and to send the logs to Microsoft.
Note, if you are not signed into the Support and Recovery Assistant when you click Send, you will be prompted to sign in. If you are unable to sign in, your log files will not be sent to Microsoft. The table below provides information such as scenario type, data collection source, data collection path and data collection files. EndsWith “. Contains Environment. MachineName or fileName. Contains “c2rintegrator” or fileName.
Contains “firefly”. Scenario Description Recommended Solution Setup Microsoft email in Outlook Setting up Microsoft email in Outlook Let’s setup your Outlook profile Outlook won’t start This solution helps with issues when Outlook is unable to start Troubleshoot Outlook won’t start issue Outlook keeps asking for my password This solution resolves Outlook password authentication issues Resolve Outlook password issues Outlook keeps saying “trying to connect Scenario Description Recommended Solution Add Teams meeting add-in for Outlook Helps fix the issue where teams meeting add-in is missing or is not loaded, preventing you from creating teams meeting from Outlook Fix Teams Meeting add-in issues Issues with Teams user presence in Outlook Resolves issue when Teams user’s presence information is incorrectly showin in Outlook Fix Teams user presence information Unable to sign-in to Teams application Performs troubleshooting to assist in solving Teams sign-in issues Resolve Team Sign Issues.
Edge or Chrome In the lower-lower left or upper-right corner, right-click SaraSetup. Support and Recovery Assistant system requirements. The following operating systems are supported: Windows 11 Windows 10 Windows 8 and Windows 8. Which problems can the Support and Recovery Assistant fix? The Support and Recovery Assistant offers the best solution for these identified problems:.
Outlook Outlook won’t start I can’t setup my Microsoft email in Outlook Outlook keeps asking for my password Outlook keeps saying “Trying to connect Does the Support and Recovery Assistant log recovery steps?
Do I need an account to use the Support and Recovery Assistant? The following troubleshooting scenarios in the app can be run without a Microsoft account, or the work or school account you use with Office: Office Uninstall Office Setup Office Activation Outlook Advanced Diagnostics. Can I install the Support and Recovery Assistant from a network share? Can I run the Support and Recovery Assistant using a command-line?
Do I need an internet connection to use the Support and Recovery Assistant? To uninstall the app from your computer, follow these steps: Open the Control Panel. Click Uninstall a Program. Locate and select Microsoft Support and Recovery Assistant. How can I provide feedback for problems with or suggestions for the app?
What information does the Support and Recovery Assistant collect? To view the log file, follow these steps: Telemetry data is collected and uploaded to the uploadlogs folder in the Local Disk C:. What log files created by Support and Recovery Assistant can be uploaded to Microsoft? Need more help? Join the discussion. Was this information helpful?
Yes No. Thank you! Any more feedback? The more you tell us the more we can help. By downloading this app, you agree to the terms of the Microsoft Services Agreement and Privacy Statement. The Microsoft Support and Recovery Assistant can resolve issues in many programs. To scan Outlook for known issues and create a detailed report of your Outlook configuration, follow these steps:. When you are prompted to confirm that you are using the affected machine, select Yes , and then select Next.
You see the following error message if your account is in Microsoft and SaRA cannot validate your credentials. If you select Back to reenter your credentials, and you see this same error, select Back again, and then use the following sample credentials to mimic a non-Microsoft account:. Any non-Microsoft account will not be authenticated through the Microsoft service. In this case, SaRA gives you an option to continue.
Select the Next button to continue. The scan is complete when you see We’re done collecting your Outlook configuration details. On the Issues found tab, you are provided a list of configuration issues that are detected during the scan. Select an issue to expand it for a more detailed description.
There is also a link to an article that contains steps for resolving the issue. The information on the Detailed View tab is intended for advanced users, Helpdesk personnel, and IT administrators. This tab contains configuration information for diagnosing an Outlook issue from the client-side.
This includes the following items:. To see this information, expand the Miscellaneous section in the tree view. The information on the Configuration Summary tab is a snapshot of the configuration settings that are most frequently collected and analyzed. To increase the viewing area for the scan results, select View results in my browser. This view displays the whole scan report, including all three tabs, in your default browser. The Detailed View in your browser contains a search feature that is not found when you view this information in the SaRA window.
After you review your scan results, select Next. The next screen provides an opportunity to see the log files that were saved on your computer See all logs or to view the log again View log.
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Download Microsoft Support and Recovery Assistant from Official Microsoft Download Center – Microsoft support and recovery assistant for outlook 2016 free download
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